Shipping policy

Shipping Policy – Gimeney Devotion

Thank you for choosing Gimeney Devotion. We’re an upcoming brand preparing for our first official release, and we want to make sure all customers understand how our shipping process works as we continue to grow.

Order Processing

  • All orders are processed within 2–4 business days after payment is received.

  • Processing times may be longer during high-volume periods, product launches, or pre-order releases.

  • You will receive an email or text confirmation once your order has been placed and another notification when your order has shipped.

Shipping Times & Methods

  • We ship through USPS, UPS, or FedEx, depending on what is most efficient for your region.

  • Standard shipping typically takes 3–7 business days after processing.

  • Express or priority options (if available) will be clearly shown at checkout.

Please note:
Shipping times may vary due to carrier delays, weather, holidays, or other factors outside of our control.

Pre-Orders

From time to time, Gimeney Devotion may offer pre-order items.

  • Pre-orders will always list an estimated ship date, but this date is subject to change.

  • By purchasing a pre-order item, you agree to the extended shipping window.

Shipping Confirmation & Tracking

  • Once your order ships, you will receive a tracking number sent to your email or phone.

  • Please allow up to 48 hours for tracking information to update in the carrier’s system.

If you do not receive your confirmation email, check your spam folder or contact us at [your email].

Shipping Address Issues

  • Customers are responsible for entering the correct shipping address at checkout.

  • We are not responsible for orders delivered to incorrectly provided addresses.

  • If you need to update your address, please contact us within 12 hours of placing your order. After that, changes are not guaranteed.

Lost, Stolen, or Damaged Packages

Once a package has been shipped and marked as delivered by the carrier:

  • Gimeney Devotion is not liable for lost, stolen, or damaged packages.

  • Any delivery issues must be reported directly to the shipping carrier.

  • We will do our best to assist you in filing a claim, but we cannot replace or refund items affected by carrier errors.

International Shipping (Optional – remove if you’re not offering it yet)

  • International shipping may be available for select regions.

  • Customers are responsible for any customs fees, taxes, or duties imposed by their country.

  • International delivery times vary and may take 7–21 business days or longer.

Returns & Exchanges

At this time, Gimeney Devotion does not accept returns, exchanges, or cancellations, as we produce items in limited quantities.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: devotiongimeney@gmail.com
Instagram: @gimeney.devotion